Should Our Company Upgrade?

1. Yes.  There are several reasons to consider upgrading your current versions of ORDERS Plus and BusinessWorks. Maintaining your business management capabilities can be extremely important these days. One of the most important reasons to upgrade is to allow your company to continue receiving support, training and other professional services.  Support services are only available to customers on the latest versions released.  Not to mention, both ORDERS Plus & BusinessWorks Gold are designed to position your company for success in today’s competitive environment. As intuitive as they are flexible and functional, BusinessWorks Gold & ORDERS Plus Enterprise Gold are a winning blend of the most frequently requested features and the latest industry advancements. They have the intelligence, the muscle and the insights to put your company on the fast track to success.

What is the Best Way to Evaluate the Latest Version?

1. First, download our full working demonstration system by selecting "DOWNLOAD" above.  This is the best way to determine if the latest version of ORDERS Plus is the right choice for your company.  It can be installed on any computer that is NOT already running ORDERS Plus.  Second, review the multimedia demonstrations that are available by selecting "VIRTUAL TOUR" above.  Third, search the ORDERS Plus Manual, included with the demonstration system, to find specific answers about the new features that are available. 

Is ORDERS Plus Enterprise Gold Required For Future Releases of BW Gold?

1. Yes.  If a new version of BusinessWorks Gold is released, a new version of ORDERS Plus is required.

Do I have to Upgrade BusinessWorks Gold to work with the latest version of ORDERS Plus Gold?

1. No.  ORDERS Plus Gold is backward compatible.  However, limited posting support is available if the version of BusinessWorks Gold installed is more than 2 versions behind the current version released.

Will BSA Continue to Support Customers That Do Not Upgrade?

1. Yes.  Support will be provided to Customers with existing Support Contracts currently in place until those contracts expire.

Do We Need to Upgrade Our Hardware?

1. There are several key technical issues that must be taken into consideration when upgrading to the latest versions of ORDERS Plus and BusinessWorks.  First of all, make sure your enterprise is in compliance with our Current System Requirements. If you decided to upgrade your server computer, special documentation is available from our CustomerCare Department that will assist your IT people on moving the software from the old server to the new.  We also offer IT consulting services which we strongly suggest, to assure your new enterprise is in compliance and the upgrade transition is smooth, painless and by the book.  In all circumstances, make sure that complete backups of both ORDERS Plus and BusinessWorks are performed and verified, prior to upgrading. Additional consideration must be made if upgrading existing or installing new computer hardware at the same time.  Please don't hesitate to schedule a Consulting Appointment to discuss your specific details and determine the correct action plan for your company.

What Steps Are Required If We Get a New Fileserver?

1. First of all, contact our Support Department and request our "Migrating to a New Fileserver" document that will detail the steps which must be taken to move from an old fileserver to a new fileserver.  If you are unable to accomplish those steps yourself, we can provide assistance to customers with a valid support contract.

2. If your company is also planning ORDERS Plus and/or BusinessWorks Software Upgrades in conjunction with a new fileserver computer, migrate FIRST to the new fileserver computer before installing ANY Upgrades.  This step allows your company to confirm your enterprise is operating successfully with the new fileserver computer and the migration was done correctly.  Confirming your new enterprise/fileserver is functional with the current versions of ALL of your mission critical software applications is the first and wise step.  Only after your company has operated successfully for a couple of weeks should you consider installing the software upgrades of your mission critical software applications like ORDERS Plus and BusinessWorks. 

   Please don't hesitate to schedule a Consulting Appointment to discuss your specific details and determine the correct action plan for your company.

Can We Renew Support if Planning To Upgrade?

1. Yes.  Simply Complete The Support Renewal Order Form.

If We Upgrade, Will Our Previous Data Be Lost?

1. No.  All data will remain and will be upgraded during the installation process. However, any Custom Forms and/or Programs may need to be re-installed.  Custom Form & Report compatibility is not guaranteed.

Does The Upgrade Price Include Upgrades To Our Existing Add-on Modules?

1. Yes.  The ORDERS Plus Upgrade includes all upgrades to add-on modules that your company currently has licensed.  No Purchase Necessary For Modules Already Licensed.

Does The Upgrade Price Include Multi-User Licensing?

1. Yes.  The ORDERS Plus Upgrade Price includes upgrading all existing user licenses your company has purchased.

Does An Existing Support Contract Transfer to the New Version?

1. Yes.  Any Existing Support Contract will transfer to support on ORDERS Plus Enterprise Gold.

If Our Company Purchases The Upgrade, Can We Purchase Additional Modules and License Upgrades?

1. Yes.  If placing an order for the upgrade, any Add-on modules and Multi-user Upgrade Licenses Can Also Be Purchased at a discount.

Does ORDERS Plus Gold integrate with BusinessWorks 12?

1. No.  BusinessWorks Gold is required to work in conjunction with ORDERS Plus Gold.

Have the System Requirements Changed?

1. Depends.  If upgrading from ORDERS Plus 2KXP or lower, Yes.  Select Here to review our current System Requirements.

Will ORDERS Plus Enterprise Gold Work with Terminal Services or Citrix?

1. Yes.  However, due to the minimum graphics adapter memory and 800x600 minimum resolution required, Windows 2000 Terminal Services will not fully display 16M Colors and therefore the colors will be somewhat washed out.  However, ORDERS Plus Functionality will be fine. Windows 2003 Terminal Services is recommended.

Will Custom Report or Form Modifications Remain?

1. Depends. As with all installations of ORDERS Plus, default Forms and Reports are installed.  Typically, Custom Reports do not use the same report names as the default reports shipped with ORDERS Plus and therefore, are not overwritten.  You may need to simply reload the report names into the setup module.  However, Custom Form Modifications are always overwritten during the installation of an upgrade or service pack.  The Upgrade installation will make backups of both your current Form and Report Folders.  After installation has completed, simply copy your custom forms back to the DATA\FORMS folder.  Custom Invoice or Purchase Order forms will have to modified if upgrading from ORDERS Plus Gold 2004 or lower.  Modifications can be made for 2 incidents per form.  These modifications will also include a custom installation program. 

If We Don't Upgrade, What Can We Expect The Next Time We Need Support?

1. If your company has a valid support contract, your support request will be processed as normal.  However, any professional services will not be available.  If your company does not have a valid support contract, then you will be required to purchase the upgrade and renew support.  Only after you have received the upgrade, can support be provided.  Once your problem is resolved, installation of the Upgrade will be required prior to receiving future support. Response times are based upon the shipping method chosen when purchasing the upgrade and renewing support.