ORDERS Plus Professional Services and Technical Support Options

Accounting Software, ERP, Inventory software, Business Software

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Phone: 800.764.4272

Fax: 800.340.9239

Professional Services & Technical Support

At Business Systems of America, we believe that Good Old Fashioned SERVICE means providing real world solutions that will allow your company to realize ALL of the benefits of using ORDERS Plus on a daily basis.

Our Premium CustomerCare Support Package, included with our Enterprise Manufacturing and Distribution Suites, has proven successful time and time again. Not only does it include Installation Assistance, Implementation Guidance and Training, but also gives your ORDERS Plus Administrator technical assistance, maintenance releases and product upgrades for One Year*.

When combined with the use of a telephone and Internet, our professional services and technical support will achieve the same personal, "on-site" experience without the higher cost and added travel expenses typically provided by a local service provider.

Installation Assistance - To assure that ORDERS Plus is installed correctly, your network administrator will receive installation assistance directly from the ORDERS Plus CustomerCare Department, if required. Upon receipt of the software, a CustomerCare representative will send a welcome letter along with a Getting Started Guide. At that time, simply Schedule an Installation Appointment. Installation can be finished in as little as 3 working days from date of purchase or at your own convenience if you require more time.

Implementation Plan - Not only does our Premium CustomerCare Support Service include installation assistance, but we realize a certain level of expertise and understanding is required for your company to receive the maximum benefits that ORDERS Plus has to offer. That's why we publish a Step-By-Step Implementation Plan that will guide your company through important installation and setup issues in conjunction with your controller and qualified network consultant.

Private Training - As if our Installation Assistance and Implementation Guidance isn't enough, your key personnel can receive up to 25 hours of personal assistance from our staff implementation experts. Our implementation staff will give your company the personal assistance and expertise of a highly-skilled, dedicated professional. They are experienced and certified in the fields of accounting, business management and software implementation. They will assist your company to make the right decisions by determining the best implementation direction based upon your company's specific application requirements. They will take a professional, patient and friendly approach to achieving your goals.

Quality Instruction & Training
Operations & Accounting Consultation
Implementation Guidance
Flexible Scheduling and much more

Ongoing Software Maintenance & Support Costs

Additional Professional and Technical Services are also available giving your company the flexibility to receive professional services and technical support as needed. After your initial year of support, you have the option to continue with ongoing software maintenance and support.

Software Maintenance provides for all software maintenance and upgrades for the period of one year. The annual software maintenance cost for ORDERS Plus is $595.00 per year. The annual software maintenance cost for our integrated financials is also $595.00 per year. If you choose to purchase ORDERS Plus Software Maintenance before your initial support expires, up to 15 unused incidents are eligible for rollover.

Professional Service & Technical Support is available on an incident by incident basis. Incidents can be purchased in different quantities based upon your company's specific needs. Ten (10) ORDERS Plus Software Incidents can be purchased for $300.00, Fifteen (15) ORDERS Plus Software Incidents can be purchased for $400.00 and Twenty-five (25) ORDERS Plus Software Incidents can be purchased for $500.00. Incidents can be used for any professional service and/or technical support as needed. Professional Services are billed at 2 incidents per hour, while email based technical support is billed at 1 incident per problem. Please note that Professional Services are provided by appointment only. Most appointments can be scheduled within 2-3 business days. However, in the event of an emergency, same day appointments are typically scheduled. As an added bonus, if you maintain your ORDERS Plus Software Maintenance, any unused incidents (Up to 15) will rollover to your next annual maintenance period.

CustomerCare Live Help Desk - All requests for service and support are made via the ORDERS Plus CustomerCare Live Help Desk. Select Here to Contact Our Live Help Desk Now. Give it a try! It's the fastest and most efficient way to contact our CustomerCare Department.

*Premium CustomerCare Service is limited to Unlimited Financials (GL/AR/AP/PR) Technical Support and 50 Support Incidents related to ORDERS Plus Order Entry, Inventory Control and respective ORDERS Plus add-on modules. A valid maintenance plan is required to purchase support. Select Here to review a detailed listing of our service guidelines.