Annual Software Maintenance Cost
- Annual software maintenance allows your company to receive all software maintenance and upgrades for the period of one
year. The annual software maintenance cost for ORDERS Plus is $595.00 per
year. The annual software maintenance cost for our integrated financials is
also $595.00 per year. After your initial year of
support, you do have the option to discontinue software maintenance
Professional Service &
Technical Support Cost -
Professional Service and Technical Support is
available buy purchasing incidents. Incidents can be used for any
professional service and/or technical support as needed. They can be purchased
in different quantities based upon your company's specific needs.
As an added bonus,
if you renew your software
maintenance prior to the expiration date, up to 15 unused incidents
are eligible for rollover. After your initial year of
support, you do have the option
to discontinue software maintenance
- Incidents are charged based upon the service provided.
If you have a single question related to a
specific function or are receiving an error message, you should submit it to
our Help Desk. A technician will respond promptly with an answer via email
and charge your account one incident. If you have
questions related to
installation, setup, configuration and general usage of the software, a
professional service appointment will be scheduled.
Professional services are billed at two incidents per hour. Training
and Consulting are billed in one hour increments. Installation and IT
services will incur a minimum two hour charge.
Some customers question the
need to schedule an appointment for professional services. However, once they’ve experienced the quality of
service received, along with the actual cost to benefit ratio, they quickly
realize the value of our offering.
Appointments are typically
scheduled within 2-3 business days.