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Professional Services & Technical Support |  | |||||||||
At Business Systems of America, we believe that Good Old Fashioned SERVICE means providing real world solutions that will allow your company to realize all of the benefits of using ORDERS Plus on a daily basis. Our technicians are highly skilled in accounting, network and business process analysis, not your common call center staff. Our level of expertise provided locally, would cost between $100-$175 dollars per hour. Fortunately, our service costs a fraction of that. When combined with a voice line and internet connection, our professional services and technical support will achieve the same personal "on-site" experience without the "on-site" expense. | ||||||||||
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Annual Software Maintenance Cost - Annual software maintenance allows your company to receive all software maintenance and upgrades for the period of one year. The annual software maintenance cost for ORDERS Plus is $595.00 per year. The annual software maintenance cost for our integrated financials is also $595.00 per year. After your initial year of support, you do have the option to discontinue software maintenance and support. Professional Service & Technical Support Cost - Professional Service and Technical Support is available buy purchasing incidents. Incidents can be used for any professional service and/or technical support as needed. They can be purchased in different quantities based upon your company's specific needs. Costs range from five (5) Incidents for $200.00 to twenty-five (25) Incidents $500.00. As an added bonus, if you renew your software maintenance prior to the expiration date, up to 15 unused incidents are eligible for rollover. After your initial year of support, you do have the option to discontinue software maintenance and support. Incident Charges - Incidents are charged based upon the service provided. If you have a single question related to a specific function or are receiving an error message, you should submit it to our Help Desk. A technician will respond promptly with an answer via email and charge your account one incident. If you have questions related to installation, setup, configuration and general usage of the software, a professional service appointment will be scheduled. Professional services are billed at two incidents per hour. Training and Consulting are billed in one hour increments. Installation and IT services will incur a minimum two hour charge. Scheduling Appointments - Some customers question the need to schedule an appointment for professional services. However, once they’ve experienced the quality of service received, along with the actual cost to benefit ratio, they quickly realize the value of our offering. Appointments are typically scheduled within 2-3 business days. Professional Service and Technical Support is limited to the number of incidents purchased. Even though you are not required to purchase ongoing software maintenance or support, failure to maintain software maintenance may result in additional re-instatement fees. A valid maintenance plan is required to purchase support. Select Here to review a detailed listing of our service guidelines. Business Class Internet Connection Required - All professional services require the use of a business class internet connection. Dial-up is not supported. | ||||||||||
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