Annual Software Maintenance Cost - Annual software maintenance allows your company to receive all software maintenance and upgrades for the period of one year. The annual software maintenance cost for ORDERS Plus is $595.00 per year. The annual software maintenance cost for our integrated financials is also $595.00 per year. After your initial year of support, you do have the option to discontinue software maintenance and support.
Professional Service & Technical Support Cost - Professional Service and Technical Support is available buy purchasing incidents. Incidents can be used for any professional service and/or technical support as needed. They can be purchased in different quantities based upon your company's specific needs. Costs range from five (5) Incidents for $200.00 to twenty-five (25) Incidents $500.00. As an added bonus, if you renew your software maintenance prior to the expiration date, up to 15 unused incidents are eligible for rollover. After your initial year of support, you do have the option to discontinue software maintenance and support.
Incident Charges - Incidents are charged based upon the service provided. If you have a single question related to a specific function or are receiving an error message, you should submit it to our Help Desk. A technician will respond promptly with an answer via email and charge your account one incident. If you have questions related to installation, setup, configuration and general usage of the software, a professional service appointment will be scheduled. Professional services are billed at two incidents per hour. Training and Consulting are billed in one hour increments. Installation and IT services will incur a minimum two hour charge.
Scheduling Appointments - Some customers question the need to schedule an appointment for professional services. However, once they’ve experienced the quality of service received, along with the actual cost to benefit ratio, they quickly realize the value of our offering. Appointments are typically scheduled within 2-3 business days.