ORDERS Plus CustomerCare Service Center

Accounting Software, ERP, Inventory software, Business Software

Product Questions? Select Here to Contact Our Live Help Desk

Phone: 800.764.4272

Fax: 800.340.9239

CustomerCare Service Center

Welcome to the ORDERS Plus Online CustomerCare Center.

During the course of using ORDERS Plus within your business, a problem may arise in which your company will need to contact our support department.

We understand that all requests for support are very important. Our support department is similar to a medical triage unit in which response times are based upon the severity of the problem.

Emergency! Site Down - If your company is not able to login, we consider this to be an Emergency in which immediate assistance is provided. All other requests are normally responded to within 1-2 business hours.

Need Help? Select Here to Contact Our Live Help Desk Now. It's the fastest and most efficient way to contact our Support Department. If you have a single question related to a specific function or are receiving an error message, a technician will respond promptly with an answer via email. If you have questions related to installation, setup, configuration and general usage of the software, a professional service appointment will be scheduled. Document Library These documents will assist a customer with installation and implementation of our software. Note: Acrobat Reader must be installed prior to viewing documents. Select Here to download Acrobat Reader.

	Installation Assistance
	Training & Implementation
	Systems Consulting & IT
	Program Enhancements
	Custom Programming
	Data Conversion
	Site Profile

Annual Software Maintenance Cost - Annual software maintenance allows your company to receive all software maintenance and upgrades for the period of one year. The annual software maintenance cost for ORDERS Plus is $595.00 per year. The annual software maintenance cost for our integrated financials is also $595.00 per year. After your initial year of support, you do have the option to discontinue software maintenance and support.

Professional Service & Technical Support Cost - Professional Service and Technical Support is available by purchasing incidents. Incidents can be used for any professional service and/or technical support as needed. They can be purchased in different quantities based upon your company's specific needs. Costs range from five (5) Incidents for $200.00 to twenty-five (25) Incidents $500.00. As an added bonus, if you renew your software maintenance prior to the expiration date, up to 15 unused incidents are eligible for rollover. After your initial year of support, you do have the option to discontinue software maintenance and support.

Incident Charges - Incidents are charged based upon the service provided. If you have a single question related to a specific function or are receiving an error message, you should submit it to our Help Desk. A technician will respond promptly with an answer via email and charge your account one incident. If you have questions related to installation, setup, configuration and general usage of the software, a professional service appointment will be scheduled. Professional services are billed at two incidents per hour. Training and Consulting are billed in one hour increments. Installation and IT services will incur a minimum two hour charge.

¹Same Day Emergency Service is available for those customers who cannot login from a workstation or directly at the fileserver. Additionally, the situation did not occur in conjunction with the installation of a new server or hardware malfunction. If a new server has been installed or you are recovering from a disk failure, special documents should be requested immediately that will assist your IT person with the migration and/or recovery procedure. IMPORTANT! Re-Installing the software will result in loss of data.

²Scheduling Appointments - Some customers question the need to schedule an appointment for professional services. However, once they’ve experienced the quality of service received, along with the actual cost to benefit ratio, they quickly realize the value of our offering. Appointments are typically scheduled within 2-3 business days.

Business Class Internet Connection Required - All professional services require the use of a business class internet connection. Dial-up is not supported.

Select Here to review a detailed listing of our service guidelines.