Request Assistance Now
Our Help Desk
will attempt to provide an immediate answer to your
question and/or resolve your problem. If they are unable
to, a new ticket will be opened and turned over to our support
team or depending upon the specific request an appointment may
be scheduled. If turned over to our support team, a
technician will respond via email within 1 to 2 business hours.
If an appointment is needed, it is typically scheduled within 1-2 business days.
Once you've experienced the quality of service received in
conjunction with the actual cost to benefit ratio, you will
quickly realize the value of the professional service and
support we deliver.
Please review our
Guidelines for more information.
service is specifically for situations in which no user is able
to logon from a workstation or directly at the file server
Additionally, the situation did not occur in conjunction with a
planned event, which includes the installation of a new server,
replacement of server hardware, software upgrades or operating
system upgrades. Active software maintenance along with 4
incidents on file are required to
receive immediate assistance.
- Incidents are charged based upon the service provided.
If your request is turned over to our support
team, a technician will respond via email and charge your account one incident. If an appointment
scheduled, upon conclusion, your account will be charged two incidents per hour
and in 30 minute increments thereafter.