Accounting Software, ERP, Inventory software, Business Software

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Service Guidelines

The following best practice and service guidelines explain key topics that should be implemented within your organization to receive the best service.  They include:

  • General Communications

  • Receiving Service & Support

  • Limitations of Service & Support

  • Data Conversion Requirements

  • Disclaimers & Warranties


GENERAL COMMUNICATIONS

Administrator & Backup Administrator - It is recommended that a single person within your organization be designated "Administrator" and one other person be designated "Backup Administrator".  The Administrator is responsible for understanding the day to day use within your company.  They should also have a strong understanding of company operations and how they apply to our applications.  Your Administrator is the key liaison between your company and our Help Desk.  Failure to do this can result in communication breakdowns and overall misunderstandings.  Not to mention, the inability to resolve a problem because your staff person does not have the proper skills or administrative permissions.  Sensitive information will never be disclosed to anyone else other than your Administrator and Backup Administrator. If you have a change in Administrators, please contact us immediately so your Authorized Contact List can be updated and training scheduled for your new Administrator.  Please also note that an Administrator must be an employee of your company.  Outside Consultants or IT firms cannot be designated as a site administrator.

Authorized Contact List - Typically, our Help Desk will provide assistance to the designated Administrator and Backup Administrator.  However, if a request for assistance is made from another staff member on your contact list, replies will also Carbon Copy your Administrator.  If a request is made by a unknown person not on your list, all replies will be sent to the Administrator.  We recommend your Administrator update our records with detailed contact information for authorized users within your organization.  This document must be delivered to our Help Desk on company letterhead and include complete contact information for each person on the list.

Working With Outside Consultants - To assure no communications are misinterpreted, certain restrictions do apply if working with an outside consulting company.  If an outside consultant needs to participate in an appointment, we strongly recommend your Administrator or Backup Administrator be present.  This can be done if the consultant is at your site or via teleconferencing.

Valid Email Address - On a monthly basis, communications from our company to all customer contacts is performed via email.  This includes current software maintenance expiration dates and number of incidents on file.  Additionally, secondary email communications are sent to all customer contacts with active software maintenance, but who have less than four incidents on file, which are required for certain professional services and immediate emergency service.  It is also necessary the customer make sure that all email from *.ordersplus.com is allowed past any spam filters that may be configured.  If your Administrator does not receive these email communications from us within 30 days of purchase, please check your spam folders and contact our Help Desk if necessary.

Published Information and Documentation - All information and documentation made part of our currently released products and/or published on our web sites is based upon the most current versions of the software. If your company does not have the latest versions of the software installed, some procedures and documentation may be incorrect.


RECEIVING SERVICE & SUPPORT

Help Desk Assistance - Our Help Desk is similar to a medical triage unit in which our response is based upon the details of the assistance requested.  Our Help Desk staff will attempt to provide an immediate answer to your question and/or resolve your problem.  If they are unable to provide an immediate answer or resolve your problem, a new trouble ticket will be opened and turned over to our support team or depending upon the assistance required a professional service appointment will be scheduled.  If turned over to our support team, a technician will respond via email within 1 to 2 business hours.  Most professional service appointments are scheduled within 1-2 business days.

Same Day Emergency Site Down Service is specifically available for ORDERS Plus Enterprise Gold customers.  It is specifically for situations in which no user can login from a workstation or directly from the fileserver and typically indicates a problem at the site.  Active software maintenance and a minimum of 4 incidents are required to receive assistance.  Additionally, the situation did not occur in conjunction with a planned event, which includes the installation of a new server or replacement of server hardware.  If a new server has been installed or you are recovering from a disk failure, special documents can be requested immediately that will assist your IT person with the migration and/or recovery procedure. IMPORTANT! Re-Installing the software will result in loss of data.  For peace of mind, ORDERS Plus.NET Enterprise customers will always receive this level of immediate service for users that cannot logon.

Detailed Information - Please provide detailed information when contacting our Help Desk to resolve a problem. This includes any specific error messages, verbose text, date and time of the event and any other information that would be relevant. This will allow our Help Desk representative to research your problem and provide the best solution to your problem.

Requesting Assistance - Customers can request assistance by submitting a question to our Help Desk by visiting the CustomerCare Service Center and selecting "Contact Us" or directly from within the program via the menu bar by selecting "Help & Support" and "Contact Support".  Tracking for response time begins after a Customer has requested assistance from our Help Desk during our published Help Desk Hours of Operation.

Help Desk Hours of Operation - Our Help Desk is available from 9:00 AM EST to 5:00 PM EST, Monday through Friday.  During off-hours, a customer can leave a detailed message that will be responded to the next available business day.

Help Desk Availability - Help Desk availability may occasionally deviate from stated hours due to downtime for observed U.S. holidays, observed company holidays, systems and server maintenance, company events and other events beyond our control.

Receiving Technical Assistance - Professional Service or Technical Assistance requested through our Help Desk is only available to those customers with active software maintenance and technical support incidents on account.  It is also available to prospective customers who may be evaluating our products and services for use within their business operations.

Annual Software Maintenance - Annual software maintenance allows a customer to receive all software maintenance and upgrades for the period of one year.  ORDERS Plus.NET Enterprise Customers will always receive software maintenance and upgrades since this is included as part of the monthly service fees.  ORDERS Plus Enterprise Gold Customers have the option to discontinue software maintenance and support after their first year.  However, to receive any assistance in the future, ORDERS Plus Enterprise Gold Customers will have to purchase Software Maintenance & Support Incidents to receive assistance.  Assistance will not be available until an order has been processed, which typically takes one business day.  Additionally, reinstatement fees may also apply.

Software Maintenance & Support Incident Expiration Dates - All Software Maintenance and Support Incident expiration dates are calculated from the date of purchase.  Unless otherwise noted, all software maintenance expires one year from date of purchase.  Support Incidents will always expire at the same time software maintenance expires unless software maintenance is renewed.  This does not apply to ORDERS Plus.NET Enterprise Customers since both software maintenance and support incidents are included as part of the monthly service fees.

Incident Charges - Incidents are charged based upon the service provided.  If our Help Desk staff is unable to provide immediate assistance, a new trouble ticket will be opened and turned over to our support team or depending upon the assistance required, schedule an appointment.  If turned over to our support team, a technician will respond via email typically within 1 to 2 business hours and charge your account one incident.  If an appointment must be scheduled, your account will be charged two incidents per hour and in 30 minute increments thereafter after the appointment has been completed.  In all circumstances, any request which is turned over to our support team will incur a single (1) incident charge whether or not the resolution to the problem is also available in the product manual.  It is up to the Customer to review relative topics in the manual prior to contacting our Help Desk.

Minimum Incidents On Account - All requests that require an appointment, also require a certain minimum amount of incidents be available on account prior to the scheduling the appointment.  Professional Training & Consulting Service appointments are scheduled for a minimum of one hour, which require a minimum of 2 incidents on account.   Professional IT and Emergency Appointments are scheduled for a minimum of two hours, which require a minimum of 4 incidents on account.  For all services that require an appointment, if the minimum scheduled time has lapsed, additional time is charged in 30 minute increments.  In all circumstances, the minimum amount of incidents must be on account, prior to scheduling an appointment.  The block of time scheduled will be billed against the number of incidents available on your account. Please be prepared to take full advantage of this allocated time since it will be the minimum charge against your account.

Resolution Timeframe - Requests turned over to our support team and subsequently responded to will be considered closed after 3 business days from response from our support team to the person that made the request.  It is the responsibility of the Customer to implement the resolution provided within 3 business days of receipt.  Therefore, if the resolution provided to the Customer does not resolve the problem, the Customer must contact our Help Desk within 3 business days of receipt.  Failure of the Customer to notify our Help Desk that a resolution did not resolve a problem within 3 business days of receipt of the original request and subsequent response may result in additional incidents being charged.

Definition of a Trouble Ticket - For purposes of these terms and conditions, a "Trouble Ticket" means (a) a single issue or problem that a Customer asks our Help Desk staff to analyze or resolve, (b) a product-usage question that involves a single topic on a drop-down menu or one report, or (c) a single question on a specific topic.

Appointment Cancellation - A minimum of 1 business day notice is required if it is necessary to cancel or reschedule a confirmed appointment.  Cancellations without 1 business day prior notice will be charged (1) incident cancellation fee.  All Cancellations MUST be documented and sent to our Help Desk during business hours.

Renewing Maintenance & Support - Please allow for up to one business day to process an order for software maintenance and/or support incidents.  Orders received after 2:30 PM EST, will not be processed until the next business day.


DATA CONVERSION REQUIREMENTS

Data Conversion Setup - Prior to submitting your old data to us, all information maintained in the Setup module MUST be configured. This includes GL and Sales account numbers, Payment Terms, Tax Codes and 3-Level Product Categories for Inventory. Under each Setup module section, select reports, then Table list to print out a listing of each table driven field.  This information must be included with the data files being sent to us prior to starting the Data Conversion. Our Data Conversion Specialists must know these details so the converted data reflects this setup information correctly. If the data conversion does not match this information, our products will not operate correctly and this can create costly problems down the road. 

Data Conversion Preparation - You must be able to export your data from your current program. You MUST submit either a DBF (Preferred), ASCII Comma Delimited (File Spec Required) or XLS (Excel formatted as Text) file format. It is recommended the data be submitted as raw data. The data should not be manipulated into sectionalized or notated fields. Don't worry if your exported data does not contain all the required fields used with Orders Plus. We will fill these fields during the conversion process with default data based on your setup tables. 

Data Conversion Conversion Process - When our Data Conversion Specialist has received your files, you will be notified of the date the conversion is scheduled to begin. We request the person responsible for preparing your data files be available in case we need to discuss any unique issues discovered during the conversion process. When the conversion process is complete, the files will be sent to your company via email. At that time they are ready for import into our applications. 

Data Conversion Additional Fees - The initial charge for Data Conversion covers Customer, Vendor and Inventory Files Only. If you require additional files to be converted such as Serial Number Files or Multiple Ship to Files, please contact our Help Desk to setup an appointment to further discuss the feasibility and cost. Please also be advised that if compiling information from several different sources, you are responsible to assure the data is consistent within each file. Any inconsistencies could result in additional fees.


LIMITATIONS OF SERVICE & SUPPORT

ORDERS Plus.NET Nightly System Maintenance - ORDERS Plus.NET System Maintenance is performed nightly.  During this time, access to ORDERS Plus.NET is prevented.  The ORDERS Plus.NET System Maintenance time is based upon the user's time zone as follows: EASTERN (2:00 AM-6:30 AM) - CENTRAL (1:00 AM-5:30 AM) - MOUNTAIN (12:00 AM-4:30 AM) - PACIFIC (11:00 PM-3:30 AM)

ORDERS Plus.NET Primary Access Device - We suggest the primary device used to access ORDERS Plus.NET is a Windows based device or Mac Desktop using Parallels and a supported Windows Desktop Operating system.  Depending upon the computing resources available on the Mac computer, Windows 7 or Windows 10, 32-bit is the minimum requirement and uses the least amount of computing resources.

Although, ORDERS Plus.NET can be accessed using Apple and Android devices along with the required Microsoft Remote Desktop App, we have seen a recurring problem that happens when either Microsoft or Apple release an update which then requires a corresponding update from the other manufacturer. When these are out of sync, connectivity errors are displayed and logon is prevented until the corresponding update becomes available.  We have seen the problem resolved overnight and we have seen the problem take a week to resolve.

If you are experiencing connectivity problems with an Apple or Android device, first make sure that all available updates are applied to the device operating system, along with any updates for the Microsoft Remote Desktop App.  If the latest updates do not resolve the problem, it can only be resolved by the respective manufacturers and their engineering teams.

We apologize for this inconvenience and will report the problem to the respective manufacturers. However, since these technologies are in use by millions of corporate users around the world, the respective manufacturers are made aware of the problem quickly. Unfortunately, there is nothing more we can do shorten the resolution time.

Behind the scenes, these problems are all related to security enhancements that are an ever changing part of today's connected world. We can thank the hackers for causing engineering teams around the world to be faced with these problems on a daily basis.

We do suggest that both Apple and Android devices be considered secondary and that a Windows based device i.e. PC, Tablet, Notebook or Surface, be used as your primary method of connectivity.  We have never experienced this connectivity problem when using a Windows based device since all of the underlying technologies are built into the operating system.

Once the updates are back in sync and connectivity is restored, you may want to consider disabling automatic updates and then updating in a more controlled setting.  Please review your respective device settings for more information about how to disable automatic updates.

ORDERS Plus.NET Internet Connection Required - In all circumstances, an internet connection is required to use the ORDERS Plus.NET Enterprise service.  A minimum bandwidth of 56k per user is required.  Data Usage fees or Internet Access fees are not included with the ORDERS Plus.NET Monthly Service fees.  Additionally, we cannot guarantee that connectivity problems will not occur between your location and our data centers and/or in-conjunction with operating system updates or service packs that are installed and then impact internet connectivity.

ORDERS Plus.NET Secondary Device Support - Device specific installation and configuration information is provided to your administrator which allow a user to logon using an Apple or Android device.  The ORDERS Plus.NET User Account MUST have been activated prior to using one of these devices.  If a user needs help with installing and configuration of the Microsoft Remote Desktop app for Apple or Android devices, please contact your local IT person for assistance.  Our support department can only provide assistance with installation of the ORDERS Plus.NET SecureConnect Client on supported Windows based desktop operating systems.

ORDERS Plus.NET Document Storage - The ORDERS Plus.NET Enterprise service is not designed to be an online document storage system for your entire enterprise, but rather store documents which are attached to Inventory and Transactional records. Certain Document Formats are prevented from being uploaded for security purposes.

ORDERS Plus.NET Enterprise Client Protection - An Internet Firewall and Anti-Virus Software program must be installed on any device that will access the ORDERS Plus.NET Enterprise Service.

ORDERS Plus.NET Enterprise SecureConnect Client - Firewall Settings - The ORDERS Plus.NET Enterprise SecureConnect Client also installs ORDERS Plus.NET Enterprise Sync which is used when communicating with compatible 3rd party products installed locally.  It uses standard Microsoft RDP standards and protocols which include the use of TCP/UDP Port 3389 and may also require Ports 137 (UDP), 138 (UDP) and 139 (TCP) to be open.  It may also be necessary to ping connect.ordersplus.net to determine the current IP address.  However, due to the use of these standard components which are part of the Windows Operating System, it may also be necessary to perform a detailed analysis of the actual traffic based upon your specific configuration to determine any additional ports and protocols that may also need to be configured.  We do not have the ability to know exactly what Microsoft is doing in conjunction with the ever changing security topics and patches.  Qualified Firewall Experts are capable of determining these changes by analyzing the specific traffic at your site.  Our support department cannot provide assistance with any additional firewall configuration or settings.

Denial of Technical Assistance - No technical assistance will be provided by our Help Desk to existing customers with inactive software maintenance or inadequate number of support incidents on their account.  If the customer must purchase additional incidents and/or reactivate software maintenance, scheduling an appointment and/or opening a trouble ticket will be delayed until the required purchase complete and the order processed.  Typically, upon receipt of a signed order, it will take one business day to process an order and update the records.  Once an order has been processed, the customer will receive an invoice via email.  Only at that time can the customer contact our Help Desk to start the troubleshooting process.  Our Help Desk cannot start the process of troubleshooting unless the customer has active software maintenance and the required amount of support incidents to schedule an appointment, if necessary.  Additionally, support is not provided for hardware configurations that do not meet our minimum system requirements and recommendations.  If you are an existing customer and have purchased new hardware and migrated our software products without previously consulting with our support department, technical assistance will not be provided for any associated problems.

Internet Connection Required - With the exception of Consulting, all other professional services require a business class internet connection at both the fileserver computer and any respective workstation.  Our state of the art, Desktop Connectivity System will allow the technician to connect directly to your enterprise to provide training, advanced troubleshooting and resolve IT issues in a faster and more efficient manner.  This is an on-demand system is 100% controlled by the customer during the approved session only. 

Desktop Support Compatibility - Live Support, Installation, Training and IT Services require that internet access be available from any computer in which services are to be performed. 

Support Limitations - Assistance is limited to functionality as described in the product manual. We will also attempt to assist Customers with basic connectivity issues for the purpose of integration with compatible third party products.  However, we shall not be responsible for connectivity issues caused by third-party services, service providers, hardware, or software.  Installation & IT Services are available for those customers that require additional assistance as it pertains to Service Pack Installation, System Upgrades, Disaster Recovery and any other software installation or operating system issues.  Under no circumstance is support included with the purchase of add-on modules, network license upgrades and/or software upgrades.  No Support is provided to a customer without valid software maintenance and required minimum amount of incidents on file.  Based upon the version of our product installed, assistance related to the integrated financials is only available for a version no greater than 2 versions behind the current version available.

Qualified IT Person - If the situation warrants, it may be necessary to hire a local IT person to resolve problems that prevent us from providing services purchased and/or resolve problems due to system incompatibility.

Accounting Experience - Every good business knows the value of staffing a qualified professional to take care of the financial and accounting responsibilities within their company, therefore our Help Desk and Support Department cannot provide the same service received from a CPA or the accounting skills of a Controller/Bookkeeper.  A successful implementation within your company will require a staff member with this level of experience using computerized accounting systems.  Our Training Department will assure the setup of General Ledger, Accounts Payable, Accounts Receivable and Payroll (if purchased) is technically sound and provide complete configuration assistance to your CPA and/or Controller/Bookkeeper.

Maintenance Fixes - From time to time, a user may identify a specific programming problem.  Once the problem has been communicated to our Help Desk and has been confirmed, it will be corrected in the next maintenance or service release.  The specific timeline as to when that release will be made available to the public is based solely at our discretion.  Once released, all users will be notified via email.  Generally, we will not provide engineering timelines and/or release schedules to end-users.  It is our policy to assess the problem and typically provide a resolution within 90 days.  A programming problem is specifically defined as a function that does not operate as stated in the operations guide, not based upon a user's interpretation or their own specific requirements.

eCommerce Interface Engine - The eCommerce Interface Engine is a development tool used to allow order entry data acquired from another source to be imported into our order entry application.  All Technical Information available for this toolkit is published in the Operations Guide and requires the expertise of a person that is familiar with database programming to understand it.  Manipulating Data from one software system to another requires database programming experience.  Since our Support Department does not consist of expert shopping cart designers and the related database programming expertise for the respective shopping cart system.  It is advised that prior to any integration work, the resource you select should consult with our support department to fully understand the exact specifications that are outlined in the manual.

Terminal Server/Citrix Server Configuration - Even though, we do support operations on these platforms, our support department cannot provide assistance with configuration and troubleshooting on these environments.  Please seek the assistance of a certified consultant for the respective platform.

Custom Forms and Reports - If a customer has had modifications to printed forms or custom reports, it is the responsibility of the customer to have the knowledge and understanding to re-install those modifications after the installation of an upgrade or service pack.  Typically, Custom Forms are overwritten with Factory Defaults during the installation of an upgrade or service pack.  Generally speaking, Custom Reports are not effected, but may need to be added to the respective menus.  Our Help Desk cannot provide assistance or resolution to this problem.  If the Custom Forms and/or Reports were provided directly from our company, an installation program is always provided.  After installation of an upgrade or service pack, simply re-install the Custom Form/Report Installation Program. There are no guarantees made that Custom Forms and/or Reports will work with newer versions of our products.  It may be necessary for the Customer to purchase additional custom modifications to work with the current version installed.  Re-Installation assistance is available by appointment only from our IT Services Department

Prior Version Reports - If your company has chosen to install factory designed reports from an old unsupported version of ORDERS Plus, please be advised that we make no guarantee to the functionality and/or information output from those reports.  Furthermore, it is the responsibility of the customer to have the knowledge and understanding to re-install reports if necessary after the installation of an upgrade or service pack. Our Help Desk cannot provide assistance for anything related to reports designed for an older version of the software.  It may be necessary for the Customer to purchase additional custom modifications to work with the current version installed.  Re-Installation assistance is available by appointment only from our IT Services Department

Credit Card Processing and Configuration Assistance - Due to the complexities and technical issues related to installation and configuration of actual credit card processing software, an experienced IT is person required. The product manual provides complete details for installation, configuration and troubleshooting that would be required by an IT person to successfully install and configure the system. However, if the customer is unable to process a credit card directly from within PC Charge, they must contact the PC Charge support department directly.  If the customer can process a charge directly from within PC Charge, but not from within our order entry application, our support department can provide assistance and an appointment must be scheduled. 

Custom Labeling Assistance - Our Custom Barcode Labeling module is a tool used to design custom labels.  Support for the use of the labeling software is available from ID Innovations, the manufacturer of the AnyLabel.  Please call their Technical Support Department at 817-285-8772.

Import Assistance - Even though our products have functionality to import initial Customer, Vendor and Inventory Information for start-up purposes, our Support Department can only provide assistance with using the function and cannot prepare the import files themselves.  Import specifications are published in the manual and require the expertise of a person that is familiar with database programming and data conversion processes. Manipulating Data from one software system to another requires database programming experience. All Data Conversions require the data coming from the old system be manipulated prior to use in the new system. This requires in-depth understanding of the old data and how it will be used within our products.  There is no way to troubleshoot a problem without this vital understanding and expertise. Since our Support Department does not consist of database programmers, any suggestions or advise would not be in the best interest of the customer. This is why we provide a fixed price service to accomplish this objective.

Evaluation Assistance - Only you can only determine if our products are a perfect match for your business requirements.  After your initial assessment, we will be happy to schedule an appointment to discuss any specific needs.  However, we cannot provide the same attention to detail that you would receive from your own hired consultant. It's like building a house.  We are providing the tools and knowledge of how to use those tools effectively.  However, what you do with them is up to you.  Due to the powerful feature set available, no single customer uses all of the tools available within our product line.  Thus, we will attempt to guide you to the best tools suited for your particular industry.

Direct Communication Outside Scheduled Appointment Times - During the performance of IT, Training, Data Conversion and Custom Programming Services, it may be necessary for a support representative to communicate with the Customer which in turn, may provide the Customer with that representative's direct contact information.  Direct contact attempts made outside scheduled appointment times will be ignored by the representative and routed to the CustomerCare Department which will reply to the request if possible.  However, requests made outside the service range will be compiled and held until the next scheduled appointment.


DISCLAIMERS & WARRANTIES

Limitation of Liability and Damages - In no event shall, InterConnectWare L.L.C. be liable for any special, incidental, indirect or consequential damages of any kind, including, without limitation, those resulting from loss of use, data or profits, whether or not advised of the possibility of such damage, and on any theory of liability, arising out of or in connection with the use or performance of our products and/or services, along with any information provided.  Some states do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitation may not apply to you.  Without limiting the generality of the foregoing, InterConnectWare L.L.C. is not responsible for telephone or connectivity charges incurred in connection with your use of our services and support.  InterConnectWare L.L.C. takes no responsibility for the Customer's actual implementation of our products, which is the responsibility of the Customer and their staff and not included with the purchase of the software. If the Customer needs additional assistance with Implementing our products, they can purchase training services if needed and/or schedule a training appointment as needed.

Disclaimer of Warranties - Our products and/or services are provided "As Is".  InterConnectWare L.L.C. hereby disclaims all representations and warranties expressed and implied, regarding the products and/or services or any related materials, including fitness for a particular purpose, merchantability and non-infringement.  Some states do not allow the exclusion of implied warranties, so the above exclusions may not apply to you. In that event, any implied warranties are limited in duration to thirty (30) days from the first date of service. However, some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

Unauthorized ORDERS Plus.NET Network Access & Monitoring - If accessing the ORDERS Plus.NET Network, any user may only logon to the ORDERS Plus.NET Network using the logon information provided directly from InterConnectWare L.L.C.  No other person or organization is authorized to use or logon using logon information from another user under any circumstances. Unauthorized access to the ORDERS Plus.NET Network is forbidden and will be prosecuted by law.  The ORDERS Plus.NET Network including all related equipment, network devices (specifically including Internet access), are provided only for authorized use. All systems on the ORDERS Plus.NET Network may be monitored for all lawful purposes, including ensuring that their use is authorized, for management of the system, to facilitate protection against unauthorized access, and to verify security procedures, survivability and operational security. Monitoring includes active attacks by authorized personnel and their entities to test or verify the security of the system. During monitoring, information may be examined, recorded, copied and used for authorized purposes. All information including personal information, placed on or sent over the ORDERS Plus.NET Network may be monitored. Use of the ORDERS Plus.NET Network, authorized or unauthorized, constitutes consent to monitoring. Unauthorized use may subject the unauthorized user to criminal prosecution. Evidence of any such unauthorized use collected during monitoring may be used for administrative, criminal or other adverse action. Use of the ORDERS Plus.NET Network constitutes consent to monitoring for these purposes only. 

Support Cancellation - We may limit or terminate service to, or may elect not to renew maintenance and/or support of any customer who uses the service in an irregular, excessive, abusive or fraudulent manner. Terms, conditions, support features, procedures, pricing and support availability for future periods are subject to change at any time without notice. Coverage is non-transferable and is valid for the original customer only. Resale or transfer is strictly prohibited, and will be grounds for termination or non-renewal.

Multiple Companies - Our products do support the ability to configure multiple companies under a single installation on a single server.  Multi-Company Setup means the registered company that purchases our product is also a 100% owner of another company that needs to be managed using the software installed on the same server and same installation paths.  Under no circumstances may our software be used to manage other companies that are not solely owned by the registered owner.  Furthermore, standard support services are based upon a single site administrator responsible for implementing and training staff at other locations and/or other 100% owned companies.  If a different administrator is required for a separate company, owned by the primary licensee, an additional annual software maintenance contract will be required for each separate company.  Our products are licensed on a per server basis. 

Jurisdiction and Venue - Any legal action brought against InterConnectWare L.L.C. shall be governed by the laws of the State of Nevada without regard to its conflict of law principles. You agree that Clark County, Nevada will be the sole jurisdiction and venue for any litigation arising from your purchase of our software products and/or services.

All Product & Support Sales Final/No Refunds - The customer accepts full responsibility as to whether or not our software products and services are best suited for their specific business requirements. If the customer agrees to the software license and the software installed, the customer agrees they have reviewed our evaluation tools and respective documentation and chose to purchase our products and services based upon their own evaluation the customer's specific requirements. Under no circumstance can our products and/or services be returned for a credit or cash refund.

Successful Use and Implementation - InterConnectWare L.L.C. is not responsible to insure the customer can successfully implement and/or use our software and/or services. It is the customer's sole responsibility to: Evaluate Their Specific Needs, Determine if the Software Can Meet Those Needs By Use of the Evaluation Tools and Implement them within their business. Professional Services can be hired to provide assistance and guidance during the process. However, it is the responsibility of the customer to have qualified staff available and capable of interpreting the assistance provided.

 
 
 
 

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